Suits you Sir!

Heyy Ya'll, 

As with last week, here I am again writing to you from my chain-hotel room in Welwyn Garden City and after completing my first week as an Operations Manager I am back and kicking ass. Nerves now well and truly behind me, I am really getting my teeth stuck into the role with many of my different ideas and implementations already being rolled out and put into action. There is so much to unpack and unpick that I have found myself contemplating the move but I am determined to sort this out and turn this into the blossoming business it once was. 

After working away all week though I was certainly very pleased to get home, something I never thought I would feel, but thundering up the motorway, foot to the floor I was eager to get home and see everyone, dogs and future husband included. Letting myself through the door, first, one to greet me was the youngest, my two-year-old Jackapoo, who after a little barking at the intruder soon realized it was me and was overcome with joy so much so he piddled. 

Next was our eldest who after shuffling her way through from the living room was more than happy to see me, something that is not common for her. Unfortunately, she had been poorly in the week since I had been away. On Day 2 of me being away when Mr. Warehouse returned from work to find a pool of blood (and "contents"), he was concerned, to say the least. With minimal sleep and a poorly dog on his hands, he wasn't sure what to do other than bundle her into the back of his tiny tin-can of a car and take her to the Vets. It was unclear if she had been sick and vomited up blood also, a thought process of ours since she had been coughing and making noises akin to having a hairball for the last few days, although more likely to have come from the "other end". Confirming it was just a simple tummy bug, the pooch was shipped off back home with some antibiotics and instructions to rest easy. 

And finally, there he was, my big bear. Mr. Warehouse wrapped his arms around me like he had not done so in a while, telling me how much he missed me and that I can't ever leave again. In a joking way, not in like a domestic violence way. Just thought I should point that out. Anyway, After eating out of a hotel room with basic provisions and takeaways all week all I craved was a home-cooked meal and so we did what we do best, made dinner together. Before I knew it I was back in my spot cuddling into the comfiness of the armchair and scoffing a cookie dough ice cream from the local dessert man. This is where I have wanted to be. 

As Saturday morning burst through the blinds it was time to start the day, and first on the agenda was a suit fitting for my father. After scoping out a couple of places a few weekends back with my future brother and sister-in-law, the boys had settled on a small independent formal hire place in Leighton Buzzard. Entering the premises we didn't really know what to expect, however, the previous experience of a high street suit shop located within a busy shopping mall had not thrilled us as there was nothing to try on and the lads weren't feeling the love when it comes to our pre-booked appointment. 

So when all four of us walked into the establishment, taking note of the high ceilings, bespoke garments, and glistening crystal chandeliers I was more impressed with the offerings. Within minutes the two brothers were undressed and in cubicles, suited and booted staff running rings around us, flying off to find a bigger shirt or whizzing in with a smaller jacket, swapping out one waistcoat for another or knotting up a matching tie and pocket square. I was blown away. This was something I was more used to as a bride in a bridal appointment with sashes and sleeves and veils being thrown around left, right, and center. 

But I was glad of it. It showed willingness and eagerness to please, making sure that nothing was too much trouble and anything and everything was possible. Even fitting my father with a huge gut and a determination for wearing his damned kilt was not a bother for them. Every question we asked was a yes and encouraging Mr. Warehouse especially to feel confident in what he was wearing. I was certain this was the place to hire the suits from and the brothers agreed. Paying deposits and with promises of further fittings and appointments to measure up, we booked them in. I was just so glad and happy that my groom got just a special treatment as I did in being a bride. I just cant wait for the big day now ...

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.

If you want to achieve greatness then stop asking for permission

Hello all, 

I write to you today from a hotel room just outside London in Welwyn Garden City. I have just finished my first day as an Operations Manager back in the Security industry. There is certainly a lot of work, but I am ready and raring to go. Giddy with excitement I jetted off this morning just after the morning rush hour, whizzing down the M1 and banging out the tunes. Arriving at HQ, based on a sleepy industrial estate in Hertford, and walking through the office, I smiled at all the new faces and desperately tried to remember their names. Nervous, I was certainly glad I had taken the opportunity for this role and was anxious to get my teeth into the job. 

Logging into my PC after an hour or so chatting with the office manager and MD's Daughter, I felt as though I knew what this place was about and had a good idea n what they needed and were looking for from me. It helps already that I know the systems that they use from my previous roles within the security industry and almost certainly I have been used to using them to a much higher level than they currently use. I think even just from today's observations and previous discussions I will be able to teach and provide some invaluable knowledge into the system and how to use it to its full potential. 

I am calling the first five months of this year my "secondment" from the security industry and although I had left, most of what I had retained in terms of information came flooding back quickly which was also impressive not only to my peers and new colleagues but also to me. As well as becoming familiar with the office bod's, my aim was also to dig a little deeper and really root out the issues and problems so I can make a bit of an action plan going forward of how I would fix things. 

Having had no experience as a manager (only managing engineers' diaries and on the odd occasion booking the car in for an MOT, some holiday, or maybe the odd doctor's appointment) I was worried that the large price tag attached to the job would be something unmanageable and the expectations unachievable. But if today has proven anything is that people were willing to listen and almost be guided a bit by me. Most if not every other job I have had, I walked in and was told where to sit and who to report to and where the water cooler was. Now I am the one that is walking in and I think everyone is almost expecting me to say "my gosh, isn't the way you're doing things here inefficient" and start implementing changes. 

Personally speaking, I don't feel as though this is a good management tip and certainly not the way you get people onside and willing to be open to ideas and changes. I think that this week alone will be challenging, hence me staying away in a chain hotel room with limited facilities and virtually no catering so as to dedicate myself to the role, ensuring that the implementation and onboarding process is as much success as possible. I have lots of different ideas and things I would like to change or implement but I need to take it easy and learn how things are being done at the moment rather than going in all guns blazing. I don't think I need a management qualification to tell me that won't help and will only get peoples back up. 

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.

The future depends on what you do today: Part 2

Heyy, 

As a continuation from last week, I explained that positivity and hopefulness were continuing in way of a new job. After smashing not one but two interviews at an environmental solutions company (installing and maintaining heating, air-con, solar panels, and other eco-equipment for schools, care homes, and other public type buildings) I was offered the job. However, due to the difficulty of deciding which person was right for the job in managing a schedule for over 40 engineers, a curveball was thrown my way because I and another candidate interviewed so strongly they wanted both of us to come on board and work as a team. Giddy with excitement I accepted. 

As previously, out of courtesy I called round the interviews I had left, one of which being the security company I had on the following morning - A Saturday. Wishing me luck in my new role I thought nothing more of it and carried on with my day, however, within 5-minutes I had a call back. They had increased their salary by £9,000. NINE-GRAND! Nine-Thousand pounds. I thought about it for like a hot second and whilst I had obviously accepted an incredible offer to work for an amazing company (so it seemed at least) and doing a job I loved and knew well. I mean it wouldn't hurt to go to the interview and see what it was all about - Would it?

And so I went. I woke up at the crack of dawn, even earlier than I would on a normal weekday at work, dressed to impress, and drove the hour's drive to an industrial estate on the outskirts of Hertford. Walking into the building I was nervous, intimidated by the huge price tag this job had but intrigued to know more and what they wanted for that cashola. I met with the MD and we entered his office on the first floor to where I spent most of the morning listening to what this company director had to offer me. 

Honest and truthful, the MD admitted he had not interviewed anyone else, nor did he want to as I had come following some blinding references from my previous employer (much appreciated considering they failed to give me my bonus and took nearly three months to pay me my final allowances). But why me? Well the benefits for them were simple - I knew the systems that they used from my previous roles within the industry and probably to a much higher level than they currently use, therefore being able to in a way teach and provide some invaluable knowledge into the system and how to use it to its full potential. I had just come away from the security industry and albeit taken a "secondment" into another sector, the industry knowledge I had gained over my nearly five years was also impressive. To say I was interested was an understatement. Wanting to know more I dug a little deeper. I wanted to know what they wanted and if I could provide it. The money was a lot, the most I had ever earned in my life. It would be like doubling my and Mr. Warehouses' household income overnight. 

I have no experience as a manager, only managing engineers' diaries and on the odd occasion booking the car in for an MOT, some holiday, or maybe the odd doctor's appointment. I have never been involved with the hiring or firing of anyone. The closest I ever came was putting out a job advert and sifting through crappy CVs looking for the good ones. But how hard could it be? Take a couple of courses, add in some firm ways of doing things and add a sprinkle of empathy or compassion and surely that is good management in its bare basic of formats? 

Agreeing to meet the MD and his daughter (seemingly office manager who is trying to keep a lid on everything) a few days later on the following Tuesday to look around the Milton Keynes base they wanted me to run out from, we called it a day. I was anxious about accepting, but I wouldn't be there if I wasn't fascinated by the opportunity.

The lock-up was cold and in desperate need of some love and care, but it would do for starting up. Walking around and struggling not to shiver due to the chill from the building being empty for so long I thought to myself that I could work with this and in the past had worked with less or worse. After chatting with the MD's Daughter at length about the struggles of the system and how the lack of procedures and proccesses only add to the problems within the company I felt at ease knowing I had a huge amount to offer the company. But now I a massive deliberation on my hands. 

Did I take the safe route with a job I know (and had already accepted) or do I take a huge risk and jump headfirst into a role where I am managing not just diaries but people too, with no training and very limited experience. As Operations Manager at the security company, I would be expected to lead the Service Team and provide much-needed support in organizing new works, repair callouts, and planned maintenance, working with a team of engineers and support staff. It was a big decision and one I battled over the coming days. 

If I took on and continued with my already accepted job offer as a scheduler at the environmental solutions company then looking at my CV it would seem as though I have either been lazy or just simply passed up opportunities to grown and climb that career ladder. Equally, I worried about if the Operations Manager at the security company was just too much of a gamble as it was a lot of responsibility and right before getting married and hopefully starting a family soon was it just a case of the right thing, wrong time? Loved ones I spoke to only seemed to give opposing views and most of my ex-colleagues who were still in the industry said that I should go for it, not wavering or hesitating in the slightest my ability. But I did. For so long I have thought I wasn't capable and worried that I wasn't good enough. I mean sure the money was great, all the holidays we could have, the nice car I could upgrade to, and that four-bed detached house in the next village over was a little closer and achievable than before. But was it worth the risk? Could I do it?

Picking up the phone I dialed the number on my job offer paperwork. I was nervous. Was I making the right decision? Someone answered. I explained the situation and they accepted my apologies however I could hear the frustration and disappointment in their voices. They thanked me for letting them know and wished me luck in my endeavors. The decision was made - Say hello to the new Operations Manager in Security. 

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.

The future depends on what you do today: Part 1

Heyy, 

So ... Last week, I explained that the positivity and hopefulness were continuing in the life of Moi all mixed together with a little uncertainty and confusion thrown in for good measure. Intrigued? Well, I can now reveal that the very interesting decision I had to make in the days following was about a new job.

Since I first started at my "new" job in early January this year, I knew it wasn't really the job for me. The role was very quiet and slow from what I was used to at my last company with it feeling as though I had jumped from the burning firey flames of the frying pan right into the chill of a freezer. As a result of not really using my skills to my full potential and not really understanding or knowing the industry (which I have later found out is pretty much essential for the role) I was extremely on edge and anxious about everything. 

I tried to contain the feelings and gain more industry knowledge and grow as an employee but it just wasn't the job I thought it was. As I have said to a few people over the last few weeks, I very much felt I was sold Tomato Soup but when I opened the can, it was Cream of Chicken. I felt as though the rug was well and truly been ripped out from beneath my feet and I was left questioning myself; second-guessing every move I had made. Was this the right decision to move jobs? Was now a great time to start somewhere new? Can I do this? Am I able to learn a job fully remotely and continue working from home for what could potentially be the next quarter? Will I be furloughed? Will I be laid off? 

With all of that spinning round in my head and combining it with the lengthy lockdown and the constant grinding thoughts about the wedding & starting a family it was no wonder I struggled. A few weeks ago I had an honest conversation with management and made it clear how I felt about the onboarding and training processes and it was at this point I went back to the drawing board. Essentially I was now in my worst-case scenario - Moved jobs and I hate it/it's not worked out. 

After contacting multiple agencies and interviewing for several jobs over the course of the three weeks I was searching the inevitable would happen. It was an interview I had put everything into. Like I literally pulled out all the damned stops for this. I don't know why but it really appealed to me. It was working for an environmental solutions company installing and maintaining heating, air-con, solar panels, and other eco-equipment for schools, care homes, and other public type buildings. After smashing the first interview they asked me back for a second one to whittle it down. The second interview a few days later I aced it as well and amazingly was told by the guy conducting the second interview that "he regrettably had to end the interview" but that over the last however-many-odd years he had been in business my interview was one of the most fun and enjoyable he had ever had and that in over 7,000 employees he had interviewed in his time, I was his favorite. 

It was amazing to feel like that and I was super excited to hear back as I thought I had a really great chance at this job where I would be managing a schedule for over 40 engineers! Forty! But life always has a curveball and soon enough the phone was ringing for another interview. Since I had no job offers on the table yet I took everything I could get my hands on, one of which was for a security company I had been head-hunted for. They wanted someone to do the managing of some engineers and possibly some back-up on the marketing front. 

The end of the week was nearing and as I pottered around in the kitchen on my lunch hour my phone rang. It was management from the environmental company. They wanted to offer me the job. But there was a catch. Because I and another candidate interviewed so strongly they simply couldn't decide between the two of us and since the work was clearly there, they wanted both of us to come on board and work as a team. Giddy with excitement I accepted and looked forward to finally being able to get my teeth stuck into something bigger and better. 

Out of courtesy I called round the interviews I had left, being the security company I had on the following morning, the Saturday. Wishing me luck in my new role I thought nothing more of it and carried on with my day, however, 5-minutes later I had another call. It was the security company again. They had increased their salary by £9,000. NINE-GRAND! I mean it wouldn't hurt to go to the interview and see what it was all about - Would it?

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.