Hello all,
I write to you today from a hotel room just outside London in Welwyn Garden City. I have just finished my first day as an Operations Manager back in the Security industry. There is certainly a lot of work, but I am ready and raring to go. Giddy with excitement I jetted off this morning just after the morning rush hour, whizzing down the M1 and banging out the tunes. Arriving at HQ, based on a sleepy industrial estate in Hertford, and walking through the office, I smiled at all the new faces and desperately tried to remember their names. Nervous, I was certainly glad I had taken the opportunity for this role and was anxious to get my teeth into the job.
Logging into my PC after an hour or so chatting with the office manager and MD's Daughter, I felt as though I knew what this place was about and had a good idea n what they needed and were looking for from me. It helps already that I know the systems that they use from my previous roles within the security industry and almost certainly I have been used to using them to a much higher level than they currently use. I think even just from today's observations and previous discussions I will be able to teach and provide some invaluable knowledge into the system and how to use it to its full potential.
I am calling the first five months of this year my "secondment" from the security industry and although I had left, most of what I had retained in terms of information came flooding back quickly which was also impressive not only to my peers and new colleagues but also to me. As well as becoming familiar with the office bod's, my aim was also to dig a little deeper and really root out the issues and problems so I can make a bit of an action plan going forward of how I would fix things.
Having had no experience as a manager (only managing engineers' diaries and on the odd occasion booking the car in for an MOT, some holiday, or maybe the odd doctor's appointment) I was worried that the large price tag attached to the job would be something unmanageable and the expectations unachievable. But if today has proven anything is that people were willing to listen and almost be guided a bit by me. Most if not every other job I have had, I walked in and was told where to sit and who to report to and where the water cooler was. Now I am the one that is walking in and I think everyone is almost expecting me to say "my gosh, isn't the way you're doing things here inefficient" and start implementing changes.
Personally speaking, I don't feel as though this is a good management tip and certainly not the way you get people onside and willing to be open to ideas and changes. I think that this week alone will be challenging, hence me staying away in a chain hotel room with limited facilities and virtually no catering so as to dedicate myself to the role, ensuring that the implementation and onboarding process is as much success as possible. I have lots of different ideas and things I would like to change or implement but I need to take it easy and learn how things are being done at the moment rather than going in all guns blazing. I don't think I need a management qualification to tell me that won't help and will only get peoples back up.
'Til next time, Love A.Lou x
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