Dog with a Bone!

Hello All, 

Finally, this week Mr. Warehouse and I receive a reply from Hays Travel, following my four-page letter over a month ago, complaining about our Honeymoon from Hell to the Continental Plaza Beach Resort Hotel Sharm el-Sheikh in Egypt. Suffice to say that the outcome was not quite as expected. Hays Travel opened by thanking us for taking the time to contact them and naturally they were very concerned to hear that "aspects" of our holiday had not met with our expectations, especially on such a special occasion as a Honeymoon. 

One of the first things they did was pretty much copy and paste the hotel description, seemingly from their database which was sadly mostly incorrect. "The Continental Plaza Beach Resort is rated 4 stars" however we were sold it as a 5 star. "The hotel facilities include 24h reception, several restaurants and bars, several pools, children's pool, water slides, spa facilities, fitness center, tennis court, and internet/wireless internet." Several pools? False - There were only 2. Water slides, spa facilities, fitness center, tennis courts? All totally non-existent. The swim-up bar also was missing and yet promised.

Hays Travel went on to describe the “hotel guestrooms are being equipped with hairdryer, TV, telephone”, however, we would disagree that any of these items were in any fit condition to be honestly and truthfully listed as a “working facility/equipment”. The TV barely worked, the TV remote either had no backing to it and was rusting or what batteries were in there were expanding (in which the next stage would have been explosion which could have been very dangerous considering we were in an interconnecting “family room”) and the telephone either didn’t work or was hanging off the wall with wires hanging out, again extremely dangerous and unsafe. And that wasn't even all of it.

Continuing the reply to our complaint email they stated that "some of the above facilities may be closed due to weather / seasonal conditions", however, I fail to see how weather or seasonal conditions would have any effect on whether or any of the issues we have brought up include but not limited to the filthy and tired decor, worn-out state of the hotel's common areas and WiFi. I fail to see how weather/seasonal conditions directly affect not being able to get a simple glass of wine after asking for this over five times or that it means a swim-up bar would be stocked and manned or the multiple restaurants not being as advertised and force-feeding guests unconfirmed and undisclosed food rather than the A La Carte experience as detailed and expected from not only ourselves but the other multiple guests who either complained or walked out – Or both! Interesting to see their reply to this nonsense phrase. 

The Travel Operator continued "it is difficult for [Hays Tour Operating] to comment on facilities we do not advertise". Now whilst we understand it is difficult for them or in fact any holiday travel agent to be clued up and 100% knowledgeable on any and all facilities in every single hotel or resort across the world, the fact that Hays Tour Operating sell holidays or in our case a Honeymoon, is based entirely off advertising and selling a holiday. My new husband and I were sold and paid nearly £1,700.00 for a five-star and expected this and nothing less and yet we barely received a 2-star.

Laughably, the UK's biggest travel agents claimed that "the issues faced with Wi-Fi, the speed of Wi-Fi depends on several circumstances and as technology is rapidly changing, not all areas will have the same connection speed" and that they regret any inconvenience this caused. However, this is simply not the case or our experience. When booking the hotel, this along with other items were very important to us and up there with some of the “must-haves” we needed and wanted for our holiday - and yet never received.

Amongst other topics of discussion, they stated that "the observations made regarding the cleanliness and maintenance of the hotel overall have been passed to the accommodation management with the view to make improvements where necessary and we will continue to monitor this element of their operation moving forward" and also that as a company they "appreciate our concerns in regard to health and safety as some areas of the hotel appeared to be under construction, the hotelier has advised these are restricted areas out of use and of little disruption to guests." 

As expected and predicted, Hays Travel said that since they were in a position to offer an alternative accommodation to fulfill our package, the Jaz Fanara Resort Hotel, which was booked for the remainder of our stay and we were happy with the change in hotels, the offering of not a reimbursement or compensation but a goodwill gesture. A goodwill gesture of £100.00. Ending their email response, Hays Travel said that they hoped this would "be accepted in the spirit in which it is intended". As in a joke? A mockery of our traumatic honeymoon? As an absolute fucking farce? No. This is not OK. 

So no Hays, £100.00, less than 10% of what we originally paid, is not really appropriate. Given the circumstances, that we were forced to experience this utter horror and the fact that the majority of our not just holiday but our Honeymoon was thoroughly ruined and our memories tarnished completely, Hays Tour Operating offering £100.00 is almost laughable and we feel is almost insulting considering the traumatic experiences we have had. And so I replied. And they responded and I have also to no avail. But be warned Hays Travel, I am not going to be letting this one go!

'Til next time, Love A.Lou x

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The Gluttonous Guest List

Hello one and all!

Shocked and disgusted I ended the phone call to the caterer. I am beyond the words to describe the sort of supplier that would not just double but nearly triple the price for a wedding sit-down meal in comparison to the same event without such connotations. Mr Warehouse's and My wedding is, as I said before, essentially a "family event" and should have no rhyme or reason as to a catering company increasing their prices so drastically. I assured you all last week that I should get a resolve and indeed I have, although not one I wanted. 

In response to a phone call with another young lady in the office as the main manager was conveniently unavailable for my phone calls, I was told that "further to your recent conversation with the Catering Department, unfortunately, it is not a viable option for us to provide catering for your Wedding due to the overheads involved as the waitressing staff alone cost £12 per hour. As discussed we are unable to provide other peoples food alongside our own and we only ever cater for an entire event. We feel it may be best that you go with the alternative catering company. We are sorry that we have been unable to help you further on this occasion."

Frustrated and annoyed I informed them that it was "unfortunate that I was not able to speak with the manager but that we will as a result not be using yourselves and would be hesitant to use your services or restaurant again but we will be sure to take our £1,500.00+ order and use a caterer that does not put up their prices by nearly treble the original when catering, no matter what the event be it wedding or small family affair as ours is." 

And so the hunt is still on. For caterers and for Wedding suppliers or items alike. This week has left me a little blue since there is not much now left to organise, email about or call people to get quotes for. Most of the sourcing of suppliers has been done and the booking process won't be much far behind that. Since Mr Warehouse keeps insisting that we can't afford a holiday this year (I think we can with a variety of vouchers, money off codes and a good old haggle) I have thrown myself head first into Wedding Planning and some would say maybe neglect my gorgeous Hubby-To-Be, putting all of my focus and energy into planning our dream day. 

After settling down to a rough number we realised that the majority of our wedding Party was more "Warehouse-Heavy". Our venue is stunning or at least will be by the time we put our stamp on it. Nestled in the heart of the Bedfordshire Countryside, Stagsden Village Hall is an old school house converted into a pretty hall with an ideallic gravelled garden and interior features. Large tall and wide windows will perfectly frame our top table and the wooden floors will be partied on all night long I am sure of it. With round tables, it was the perfect venue and ticked all the boxes including plenty of room for outdoors mingling and fun, plus extra space to bung the kids when they get rowdy or tired. The chairs are unsightly but I am sure that they can be tarted up. 

However, with Mr Warehouse and I looking at was the guest list and how much it is swelling with each and every month that seems to pass with the addition of kids, cousins, cousins kids and every man and his dog it is easy to see how things can quickly get out of control. If we just work with the adults here, that is everyone over the age of eighteen (with a few exceptions) the numbers come to about sixty to sixty-five. Introduce all those under legal drinking age and you have a wedding party of nearly ninety already. No problem and all fun and games until you realise these people need to eat and the cost of that is already a bone of contention as the "W" seems to swell the price like an excited horse in a field of fillies! 

I have a few ideas up my sleeve in respects of getting what I want. I always do. Well, most of the time. But if I don't then there are always a few good alternatives that are less costly but don't necessarily rely on the whole served-at-your-seat vibe, more of a DIY serve from the table kinda vibe. And so I suppose until next week wish me luck in finding a desperate supplier for a broke-ass Bride and Groom! 

'Til next time, Love A.Lou xx 

Spending Time and Saving Money!

Good Evening, 

What. A. Week! With several colleagues off on annual leave for their holibobs, and virtually skeleton-management in the office for the majority of the week it was certainly one for the books, not to mention a couple of engineers taking leave and a handful of sick-days. Yes, my week as the service desk manager (sort of, not really) was eventful to say the least. I shall not go into the in's-and-out's of what the week entailed fully and what customer issues I dealt with (fairly well all things considered) but I will certainly hand out credit where credit is due and my engineers were amazing and so helpful and understanding. I couldn't ask for a more helpful and lovely bunch of guys! I think I handles things well, although I am slightly less reluctant to share now that my work friends have come back from their travels. 

One thing I certainly don't have to hand over to anyone is the household chores. Oh and sometimes I wish I did. Now Mr. Warehouse is great at getting the housework done and in all fairness there is very little I have to do at home apart from the things I enjoy such as baking, cooking dinner for us both, Tidying up, Taking out the rubbish, feeding the dog and taking her for walks (most of the time anyway) and making packed lunches. However these limited amount of tasks I take on through the general household running is added onto my long list of things to keep in check, such as meter readings every few weeks, checking and comparing the prices of our monthly outgoings including TV, Broadband, Gas, Electricity and Water. It is my job to make sure that we are paying the right amount as well as any debts that are accrued over a period of time and make sure that they are settled in good time. I am also the one to negotiate the bills when they become slightly too high. 

Now this is something that some people, especially in Britain, may think of as quite controversial even in many circumstances be considered as rude. That's right, we are talking about the good old fashioned art of haggling. Now I fully understand that we are not standing in the middle of a market in Marrakech, arguing the toss over whether that handbag costs two goats or four. Nevertheless I feel that those that do not have off with any company that provides them a service deserves to be punished by paying so much for something I can get for so little. In Britain it feels like we are ingrained to believe that the price on the sticker is the price that you should pay, and whilst in many circumstances especially with retail and on High Street it is not common practise it is not to say that I have not tried my dab-hand at asking for a discount in stores. 

I am more likely than not to ask for a discount over the phone as I did this week with my car insurance provider. Keeping the conversation short and light I was able to get a discount of around £300.00 of my car insurance premium for this year which has certainly made me better off this year round, even with my no claims discount not fully intact. I started the conversation with the gentleman I spoke to asking him how his day was and politely explaining to him that I have received my renewal quote and after talking with some other insurance providers that they were able to match the same policy I was one and was coming in substantially cheaper than my current insurer. I followed up by asked him if there is anything he could do in terms of a discount as I did not want the hassle of moving provider. After checking through my details and making sure that nothing has drastically changed since last year, he was able to provide me the same level of service with ten-months cover including vehicle legal cover for myself and all passengers in my car as well as the courtesy car, should anything go wrong. After all discounts and reductions put onto my account I was still left paying less than I did last year and that was even with the crash I had in January and claim on my insurance. 

I was thrilled and after a phone call that lasting less than twenty-minutes I was able to save myself nearly enough for a small holiday. But alas this is not the first time as I am forever calling up and checking with insurance providers, or utility companies that I am on their cheapest tariff and paying as little as possible. My top tips for haggling is don't be afraid. What is the worst they could say - No?!

Male or female, flirting doesn't hurt or simply being friendly. Despite what you think they are a human being at the other end of the phone so have fun with it and ask them how their day is or what they were up to at the weekend. These are all ice-breakers and help the call-handler to see you as a nice person who just wants to cut back a bit. Lets be honest everyone is trying to cut back most of the time and explaining that you are saving for a holiday of a lifetime or a big old family Christmas are always plausible excuses for why you need to cut down on your outgoings and will again help in building the rapport with the call handler. Being rude will get you no-where and more likely than not will make the person on the other end of the phone want to cut off your service, not decrease its value. 

Explain that you have done your research and looked into other providers that are able to give you the same service or better. In most circumstances the call operator will ask you what prices you have been quoted from competitors. Be honest and explain to them that you have seen quotes online and through other providers for between 10% and 25% less than your current provider. Do not bite off more than you can chew and lie about the extreme values that you will be able to save by shopping elsewhere as the call handler may well ask you to suck it!

Stress the importance to you that you do not want to leave and that you have been a customer with the company for some time, assuming you have for example. Everyone can relate to how stressful it is trying to move providers even if it is something as simple as car insurance. By explaining that you are willing to take your custom elsewhere the company will be more likely to at least match the "offers" you have seen elsewhere and may even better it. All in all, hopefully the call operator will see that your loyalty to the company and lack of funds will encourage them to help a brother out! 

Don't worry because if you are not able to get a discount or what you want financially in terms of a reduction, get them to throw something in for no extra cost such as upgrade on TV package, phone extras such as more minutes or data or maybe even free breakdown cover! Again stay polite. It is not in my remit to give you a reduction or discount on your bill just because you have asked for one. A corporation or company is out to make money from their customers and you asking for discount means there is less after profit margin that the shareholders can use to go on holiday to Marbella next year! Don't get upset or angry if they refuse you want your asking them for - Remember you are essentially asking the company for favour and to reward your loyalty. 

Lastly, there are two ways that the conversation with the Company could end. Lets start with the happy ending that you wanted - You got it cheaper! Well done. Hard work is essentially over and you can look forward to the many months of savings that you may incur as a result of what could have been quite a quick phone call or Internet chat. But don't enjoy it too much just make sure to remind yourself when the deal or offer runs out so you can call the company back and ask for further discounts for reductions to keep your bill low. 

The other side of the coin is the Not-So glamorous ending of "nope". If the call operator utters those fateful words "If you can get it that cheaper elsewhere then should you like me to put you through to disconnections / the cancellation team?" Don't Panic! Usually this part of the play means that you will be put through to what is internally known as customer retention's. Basically put, these are the people that have real bargaining tools in order to keep you as a customer. And if all else fails and they still can't help you with what you are looking for in terms of a discount, reduced bill or freebie then a simple one-liner is all you need. Explaining to the customer retention's call operator that you just need to check with your husband, wife or partner that it is OK to cancel the services. Again finish politely and thank them for their help. 

Now please don't expect this to work miracles as it is only used as a mechanism in order to afford some of life's smaller luxuries. Instead of paying through the nose for life's necessities ask for something back in return. How many of you are sat at home with the same old providers of bank accounts, home insurance, TV and other products that you have never thought of calling and haggling down the price for. Go on, I encourage you to go fourth and save pennies ... 

'Til next time, Love A.Lou xx

Family Is Not An Important Thing - It Is Everything!

Evening All, 

So after the trauma of last week's trip to and in Basingstoke my bruises have started to heel but even the site of a cold coffee or green and white mermaid makes me sad. Rest in peace Creamy Coffee Caramel Frappucino - Gone but never forgotten and always in my heart (but more often in my belly). I am more than happy to be back home and safe for territory, and after a busy and rather hectic week at work I was more than ready to relax and put my feet up. Alas though that wouldn't happen until Sunday as I had put myself forward in order to host the annual family fun day at work. 

With the whole day being several months in the planning I was certainly looking forward to seeing everybody happy and letting my work colleagues into the secrets that I had been keeping from them for so long. I seriously think but some of my work colleagues must wonder what I actually do on a daily basis, and over the last few months I am surprised that I have been able to manage my normal day-to-day job as well as heading up the organisation for the family fun day, not to mention my duties before being the head of the office courtesies committee and what would have appeared to be chief thermometer watcher and recorder for the air-con wars that still battle long after my duties ceased. 

For weeks upon months now I, along with the board, had been planning what we were going to do on the day including entertainment, food, fun activities for adults and children alike as well as the all important drink. I like organising and in all fairness I was more than happy to plan the whole thing by myself. After a few suggestions we settled on a magician that would cater for both the adults with some close up magic including ice, cards and rings as well as a magic show for kids as the afternoon wound down to an end. There would also be a children's entertainer ready to face paint and balloon model until their little hearts content. A caterer would be brought in and it was decided that a hog roast would be something different but something everyone can enjoy ... Well if you like pork anyway! For anyone not wishing to tuck into Peppa Pig there was a vegetarian option of a filo pastry pie with vegetables which sounded and looked as yummy as the main. Bouncy castles and inflatables were hired in order to keep the kids occupied and a photographer was also hired for the event as well as setting up a photo-booth for people to capture the day in all manner of fancy dress. 

Planning coming to an end I was looking forward to everyone seeing the results of what I and others around me had helped achieve. As ever the week in the my department never seem to get any easier with it getting busier and busier towards the end of the week I was anxious that I would not have enough time to get everything ready in time. Staying late and rallying around the troops for extra help we got done in the end. So as the clock struck twelve (in the afternoon) and everyone started arriving I was over the moon to know that it was all over and done with ... at least for another year! 

Soon the offices and garden surrounding it were filled and as I looked around I noticed that whilst I would never be able to get back what I had at my old company with the friends and tight-knit family feels that I made there, these people that I call my work colleagues are actually just a new family of mine. You have the weird aunties that always give the best advice and pervy uncles that you laugh along with. Good looking cousins with fashion sense to rival Chanel and hot sisters who make Victoria's Secrets blush. Brothers with banter for days and then there is the older and wiser generations that bring a touch of class to everything whilst still managing to be outrageous on the odd occasion. Yes, looking around at my new work family I was certain that I could make this work! I even got a little bit emotional thinking about the fact that I along with my team had managed to pull off a family Fun day that I would hope with rival others before it. 

Even my very own flesh and blood came - Well my auntie, uncle and cousins anyway! With it's been a free event as well as less than half an hour drive from there home, it was a no-brainer to come and support me on such a special day. My first ever event organising. And whilst I wasn't alone in my efforts, I was just glad that my own family could be there to see how well I have done and all the effort that I had put in. I think for one of the first and only times in my entire life I had heard my uncle and my auntie both say that they were proud of me and all the work I had achieved. Unfortunately my sisters from other misters were not available to attend  and instead we're either busy I bet sunning it up in Sunny Beach, Bulgaria as Miss Tweedle-Dee was doing with Momma Tweedle-Dee or getting ready and preparing for a life on another continent as Miss Tweedle-Dumb was with her boyfriend. At least they knew that they couldn't make it, that's all that matters. 

As fast as anything the day flew by with little more than a few hiccups and before I knew it it was time to go home. I think I will miss it you know organising everything and planning for something spectacular. Maybe next year we will get to do it all over again and maybe we can get even more people turning out to celebrate and spend some QT together ... 

'Til next time, Love A.Lou xx