Dog with a Bone!

Hello All, 

Finally, this week Mr. Warehouse and I receive a reply from Hays Travel, following my four-page letter over a month ago, complaining about our Honeymoon from Hell to the Continental Plaza Beach Resort Hotel Sharm el-Sheikh in Egypt. Suffice to say that the outcome was not quite as expected. Hays Travel opened by thanking us for taking the time to contact them and naturally they were very concerned to hear that "aspects" of our holiday had not met with our expectations, especially on such a special occasion as a Honeymoon. 

One of the first things they did was pretty much copy and paste the hotel description, seemingly from their database which was sadly mostly incorrect. "The Continental Plaza Beach Resort is rated 4 stars" however we were sold it as a 5 star. "The hotel facilities include 24h reception, several restaurants and bars, several pools, children's pool, water slides, spa facilities, fitness center, tennis court, and internet/wireless internet." Several pools? False - There were only 2. Water slides, spa facilities, fitness center, tennis courts? All totally non-existent. The swim-up bar also was missing and yet promised.

Hays Travel went on to describe the “hotel guestrooms are being equipped with hairdryer, TV, telephone”, however, we would disagree that any of these items were in any fit condition to be honestly and truthfully listed as a “working facility/equipment”. The TV barely worked, the TV remote either had no backing to it and was rusting or what batteries were in there were expanding (in which the next stage would have been explosion which could have been very dangerous considering we were in an interconnecting “family room”) and the telephone either didn’t work or was hanging off the wall with wires hanging out, again extremely dangerous and unsafe. And that wasn't even all of it.

Continuing the reply to our complaint email they stated that "some of the above facilities may be closed due to weather / seasonal conditions", however, I fail to see how weather or seasonal conditions would have any effect on whether or any of the issues we have brought up include but not limited to the filthy and tired decor, worn-out state of the hotel's common areas and WiFi. I fail to see how weather/seasonal conditions directly affect not being able to get a simple glass of wine after asking for this over five times or that it means a swim-up bar would be stocked and manned or the multiple restaurants not being as advertised and force-feeding guests unconfirmed and undisclosed food rather than the A La Carte experience as detailed and expected from not only ourselves but the other multiple guests who either complained or walked out – Or both! Interesting to see their reply to this nonsense phrase. 

The Travel Operator continued "it is difficult for [Hays Tour Operating] to comment on facilities we do not advertise". Now whilst we understand it is difficult for them or in fact any holiday travel agent to be clued up and 100% knowledgeable on any and all facilities in every single hotel or resort across the world, the fact that Hays Tour Operating sell holidays or in our case a Honeymoon, is based entirely off advertising and selling a holiday. My new husband and I were sold and paid nearly £1,700.00 for a five-star and expected this and nothing less and yet we barely received a 2-star.

Laughably, the UK's biggest travel agents claimed that "the issues faced with Wi-Fi, the speed of Wi-Fi depends on several circumstances and as technology is rapidly changing, not all areas will have the same connection speed" and that they regret any inconvenience this caused. However, this is simply not the case or our experience. When booking the hotel, this along with other items were very important to us and up there with some of the “must-haves” we needed and wanted for our holiday - and yet never received.

Amongst other topics of discussion, they stated that "the observations made regarding the cleanliness and maintenance of the hotel overall have been passed to the accommodation management with the view to make improvements where necessary and we will continue to monitor this element of their operation moving forward" and also that as a company they "appreciate our concerns in regard to health and safety as some areas of the hotel appeared to be under construction, the hotelier has advised these are restricted areas out of use and of little disruption to guests." 

As expected and predicted, Hays Travel said that since they were in a position to offer an alternative accommodation to fulfill our package, the Jaz Fanara Resort Hotel, which was booked for the remainder of our stay and we were happy with the change in hotels, the offering of not a reimbursement or compensation but a goodwill gesture. A goodwill gesture of £100.00. Ending their email response, Hays Travel said that they hoped this would "be accepted in the spirit in which it is intended". As in a joke? A mockery of our traumatic honeymoon? As an absolute fucking farce? No. This is not OK. 

So no Hays, £100.00, less than 10% of what we originally paid, is not really appropriate. Given the circumstances, that we were forced to experience this utter horror and the fact that the majority of our not just holiday but our Honeymoon was thoroughly ruined and our memories tarnished completely, Hays Tour Operating offering £100.00 is almost laughable and we feel is almost insulting considering the traumatic experiences we have had. And so I replied. And they responded and I have also to no avail. But be warned Hays Travel, I am not going to be letting this one go!

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.

Consumerism and Christmas

Heyy, 

Nine days to go until the big day and I seem to be the only one who is prepped with everything bought pretty much and half of it wrapped already. This year I feel very organized. Last year not so much and next year who effing knows. All I know is that right now I kinda have my shit together. 

I do feel though that whilst my own Christmas list gets longer and longer each and every year with more books, bath bombs or alcohol, I do feel sometimes as though Christmas does become so embroiled in consumerism and material items. 

An article was written back in December 2018 from The Conversation still, I feel, rings true today. The commercialization of the festive period, from column inches about Christmas adverts and who has got what and where, to the appearance of gifts and merchandise on shelves, sometimes more than three months before Santa appears just eats into the spirit of things, and I have to be honest, that for me, it does. Like, is it just me or does Christmas seem to arrive earlier and earlier in the shops and supermarkets these days? 

In 2017, some estimates say that people in the UK spent on average around an extra £500 in December. That is a lot of money on what can only be assumed to be creating an atmosphere. The presents, the joy, the food, the entertainment. It all can add up. I can understand why. As this year will be the first year I am hosting, I can totally feel the pressure to get prepped and ready and organised so that I can relax and enjoy the time we all have with friends and families, especially given the circumstances last year. Now I am not hosting Christmas Day and luckily not Boxing Day either, but the day after (27th) I am due to be hosting a banging buffet. Do I know what I am buying? No. My Plan? Wing it and head to the reduced section in the days that lead up to it and buy what is on offer and what people will like, filling in the remaining bits and bobs as and when I need. 

This is however not what many people do. And rather than save all year round (because it is with no shock that Christmas day is on 25th December the year and will be the same next year and the year after) so really there is no excuse for not saving or being prepared. Because we want to show to people that we care about them and that we love them, and we tend to show this by purchasing gifts, sometimes lavishly and beyond our means. But for the high street and for internet retailers it’s hugely important. Estimates say somewhere between 20% and 40% of annual turnover is done over this period of really just a couple of months. For many retailers, Christmas is the time where they could make it or break it, and in recent years we have seen how broken it can get with the high street giants of Debenhams, Beales, Toys R Us, HMV, and others falling under and failing to keep their head above water. 

However when I think back to Christmas memories of mine, some of the things I remember most were not the presents but the people I was with. Aunties and Uncles, Grandparents and Siblings. To me, that’s the most important part of Christmas, well that and the food and the parties and the outfits and the drinking - And pressies. Does that make me materialistic? Who knows, but what I do know is that I think next year things might change and priorities will change to who needs what and how much. Christmas needs to become a time of memories and fun and happiness rather than who spent what and how many presents are in my stocking. Bring on Christmas 2022!

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.

Late Nights & Christmas Lights

Hi Everyone, 

Goodbye snotty nose, cough, and dry throat! For once I am sickness-free and finally totally back to little old me again. But that might not stay as I have my COVID booster booked in this week. 

Whilst we discussed last week that many more people have been not only singularly but doubly vacc'd, some people, like yours truly has even been offered a third vaccine to protect them from this disease and all of its variants and mutations. Government figures show that so far, 89% of people aged 12 and over in the UK have had their first vaccine dose, 81% have had their second and 36% have had a booster. The BBC confirms there have been more than half a million confirmed cases of coronavirus in the UK in the last week, however, the number of dead has not increased since my last blog post.

The British broadcaster's website explains in an article by James Gallagher, a Health and science correspondent, that whilst some scientists have described the new variant of  COVID19 (Omicron) as milder than earlier versions of Coronavirus, such as Delta. Although of course, it would not be fair to only listen and read up on one side of the argument. And so we need to establish that science in its very nature is rather subjective and as such, some academics in the Science industry have claimed that Omicron had such a long list of mutations that it was being described in articles as "horrific" and the worst variant they'd seen. 

Omicron, named by the World Health Organization, following the pattern of Greek code-names like the Alpha and Delta variants has now been detected in more than 30 countries and there are signs it may be able to bypass some of our immunity. Great! But a lot of mutation doesn't automatically mean: bad. It is important to know what those mutations are actually doing explains James Gallagher in the article. 

Whilst there are fears that Omicron could be more infectious and less responsive to vaccines personally feel as though the aforementioned "precautions" are being taken a little too prematurely. At least wait until scientists can properly assess what the new variant's impact could be and then jump into Hands-Face-Space-Repeat. But then I suppose if this did all blow up and went to shit we would all be blaming BoJo and his friends for not acting quickly enough. Like a lot of people I know, I am totally unnerved and somewhat untrusting of the government, especially after the shit show that was last Christmas and the close to years in totality we have now had to spent locked in, locked down, and isolated. 

All we can do is hope and pray and enjoy our freedom as it stands at the moment. And I did such that on Saturday even when, as always, I went for a nice relaxed and quiet catch-up with Miss Hackney and Miss Sugar-Coat. It was the first time since Mr Warehouse and I got married that I had seen Miss Sugar-Coat and I was excited to fill her in and hear all about her life too. But as it always happens (and I don't know why I thought this time would be any different) no sooner had our food arrived on the table at Baja, a casual Mexican restaurant in the heart of Bedford Town, we were already planning to leave. 

Not one to turn down an invite, Miss Hackney and I "joined" Miss Sugar-Coat and basically gate-crashed her work Christmas party. A good few hours of drinking ensued, several shots of Tequila and many bottles of wine and champagne, many we had not put our hand in our pocket for. It wasn't long before we were dancing on the top floor of some nightclub and stealing fresh air and conversing with all sorts of messy characters. As the night progressed, Miss Hackney and I left Miss Sugar-Coat and her colleagues to it and headed to another bar. Although we were refused entry to one, goodness knows why and nearly kicked out of another for smuggling in a bottle of Rose. Within a couple of hours though I was headfirst into a bin and remembering what my Chimichanga tasted like the first time. 

The following day I woke up, remembering how Mr. Warehouse was collecting our nieces and nephews this afternoon so we could have a Christmas craft day whilst their Mom and Dad helped "Santa" out with some last-minute bits. I had hoped that it would be a quiet afternoon in front of the telly, cuddled up with snacks watching The Grinch. I mean it worked for a little bit, and the crafts and colouring allowed me another hour or so but boredom was afoot. However, on noticing we have yet to put up our decorations there was soon "something" to do. Dreading it I was actually pleasantly surprised that the tree wasn't top-heavy being decorated all in one place with little hands. I was quite proud of my youngest Nephew, taking on the role of chief detangler of Christmas tree lights and deputy tree dresser. 

And so as I sit here now, dogs cuddled up around me and Mr Warehouse watching the football, we are sat here in the glow of the Christmas tree, all in the knowledge that had the kids not pestered me to get up from my pit and dress the house in Xmas joy and tinsel, then it would have been another weekend passing without decorations in our home. I don't know why they abolished child labour, they seem to have so much fun, and secretly, so did I. 

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.

Here we go again ...

Hello All, 

One week on and not only am I still recovering (mainly snotty nose, cough, and dry throat) from the flu but now my Husband has it too, although mild in comparison to moi. Positivity is on the decline as we have yet to receive a reply from Hays Travel, following my four-page letter a fortnight ago, complaining about our Honeymoon from Hell to the Continental Plaza Beach Resort Hotel Sharm el-Sheikh in Egypt. Still there is nothing as yet. But be warned Hays Travel, I am not going to be letting this one go!

Sadly to say the positivity is low this week as the world is dealt another blow from the all-consuming dread that is COVID-19. Since I last mentioned stats and news and blah blah blah back in the heady heights of summer a lot has changed. Many more people have been vacc'd, not just one but two, and some people even a third. Government figures show that so far, 89% of people aged 12 and over in the UK have had their first vaccine dose, 81% have had their second and 31% have had a booster. Barer of (mainly) bad news, the BBC confirms there have been more than 10 million confirmed cases of coronavirus in the UK and nearly 145,000 people have died.

The broadcaster's news website explains that a new Covid variant - Omicron - has been identified and there are fears that it could be more infectious and less responsive to vaccines. Therefore, "precautions" are being taken until scientists can properly assess what the new variant's impact could be. Whilst the average number of daily confirmed cases has bounced around since mid-July, they have been rising again since early November and with the emergence of the new Omicron variant The UK government has decided on some new "temporary" measures being put in place as a "precaution". 

Yes, I am skeptical and yes I, like a lot of people I know are totally untrusting of the government, especially after stealing away our last Christmas and the months we have spent locked in, down, and isolated. The new restrictions, including the compulsory use of face coverings in shops and on public transport in England, come into force on Tuesday as well as anyone entering the UK will require a PCR test within 48 hours of arrival and will need to self-isolate until they receive a negative result.

As now dictated, From Tuesday 30 November 2021, face coverings will once again be compulsory in shops and on public transport in England. Pupils at secondary schools in England are being "strongly advised" to wear face coverings in communal areas, although somehow lower and high schools are totally fine??? It obviously goes without saying that any and all contact with suspected Omicron cases, originating from mainly South Africa, should be reported and you will be required to self-isolate for 10 days, regardless of your vaccination status. This goes hand in hand with the order that from 4am on Tuesday, anyone entering the UK will require a PCR test within 48 hours of arrival and must self-isolate until they have a negative result.

The aforementioned third vaccine against COVID is really just a Booster vaccine and the campaign is underway is not just for people aged over 40 or belonging to a number of other groups. It has now been extended to all over-18s to help stop a potential wave of cases driven by the new Omicron variant and with nearly 15 million booster doses already been administered in England so far (1.7 million in Scotland, 870,000 in Wales and 370,000 in Northern Ireland) were off to a good start. 

Prime Minister Boris Johnson said there are "good reasons" to believe the vaccines will provide at least some protection against the new Omicron variant and has even called on people to get their booster doses as soon as possible as "If you're boosted, your response is likely to be stronger so it's more vital than ever that people get their jabs and we get those boosters into arms as fast as possible," he said.

So, What are the chances of another lockdown? Well, the government has repeatedly said it has no plans for another lockdown in England. Although how much of that I believe is debateable and maybe in a few weeks we will revisit this blog post to see how true this really it. In September, Health Secretary Sajid Javid announced a list of measures which would come into place if the NHS came under "unsustainable pressure". These included face coverings, but also measures which have still not been brought in such as advising people to work from home and mandatory Covid passports. Who knows, Maybe BoJo and his friends will wait until we have all spent our money, bought ther presents, put up the tree and have the turkey in the fucking oven before he swipes it away from us all over again?

'Til next time, Love A.Lou x

Remember, if you would like to purchase anything then please feel free to check out my store at: https://www.etsy.com/uk/shop/Wooftys or visit our Instagram @WooftysDogTreats and use "TATOATS21" to get 10% off your first order over £15.00.