Hi,
And so there I was, talking last week about how after months of not settling and terrible nights and even worse morning routines, I had an all-round better pup. That was until I came home to yet again more books, magazines and paper shredded into tiny pieces. Puppy ownership has really been a handful and I thought that I would be coming to the end of what was a difficult patch, but now it seems as though Frankenstein is going through an even more destructive phase than before. The last time he was this destructive it was the carpet that was the victim, in the end, something which we have only just got round to changing over to hard floor last week, costing us a pretty penny we could have really kept back for a rainy day ... or maybe just a normal Saturday.
I had my MOT on Clifford, my Fiat 500L in red back in September and after passing with an advisory to come back in a few months before the snow and get the brakes checked and have a full winter health check I booked in my appointment back then and thought nothing more of it. Looking at my calendar on Saturday morning with a long list of things to do including Christmas shopping for last-minute bits, a trip to the skip to dump the old carpet and seeing family, not to mention at some point putting up the Christmas Dec's, the last thing I needed was an out of the way almost appointment to the car garage.
Nevertheless, Mr Warehouse convinced me to go, just get it checked and for the ten or fifteen minutes in order to have peace of mind over the winter and into Spring. Allowing Mr Warehouse to drive (he has been doing some lessons and is actually really close to passing hopefully in the new year) we pulled into the garage, the 1.3 litre, 5-door multijet seemed fine and I hoped it would be a quick in-and-out jobbie. Alas, the garage was running low on staff due to sickness so it would be about a couple of hours, so Mr Warehouse and I headed off to the small shopping precinct across the road and grabbed some last-minute pressies, haemorrhaging money left, right and centre.
A few hours later we started heading back, and just as we headed around the corner I got a call from the garage. It wasn't good news. Made to feel like a complete fucking idiot of a woman I was asked when I had the brake pads changed. I explained that I have only had the car for a matter of a few months now (nine months in total) and have not had any work done on him as yet. the mechanic sounded perplexed.
"So are you aware that there are brand new brake pads fitted onto what was then very worn and barely legal brake discs?" The Mechanic said. Explaining further some of the other items that needed doing including two front tyres needing as bald and split, I asked for the price, expecting it to be a couple of hundred quid. So when I heard over £780.00 I nearly fell over.
Trying to take it all in, I hurriedly ended the call saying I would come back immediately. Relaying everything to Mr Warehouse I was worried about the cost. That was something that would wipe me and my savings right out. Back at the garage, there was no getting away from it. My Clifford was barely legal in places and definitely way below the legal limit in places. All four brake discs needed to be replaced, the front two being the worst and along with this the brake pads needed to be replaced also. But it got worse as the mechanic (and what I can only assume as the manager) explained that with the starting mileage being at just over 31,000 miles and now only just over 39,000 I had done less than 7,000 miles and should not have expected the level of wear and tear on the vehicle in such a short period of time and with the limited mileage taken.
Information in hand only meant one thing. The company I bought it from, Evans Halshaw Vauxhall in Bedford (who had shipped in the car from their Leicester branch) had not done the relevant checks needed and necessary. In fact, if anything they would have seen that the brake discs needed replacing and either were on the limit or under the legal limit expected and should have been done at the same time as the brake pads. The fact they had only replaced the brake pads revealed that they were not only cutting corners but wasting money, time and mechanics efforts as already worn brake discs would wear away the brand new brake pads far more quickly and mean a costly bill for the customer in the end.
I had no choice, I had to pay to get my car back. I was advised not to drive away due to the number of defects and problems. With a couple of discounts, the mechanic was able to reduce the bill by about a hundred pounds, although a piss in the ocean with the comparison. And so I paid, opting into a payment plan over the next four months to pay it off. Fuming I sat down for the next three-hours and festered in my aggravation and annoyance, trying my hardest not to try. However, after plucking up the courage and channelling my inner rage at the debacle I called Evans Halshaw in Bedford, they confirmed that the only work done on the vehicle including a rear cracked fog light and the front passenger seat belt casing that was broken were fixed, which they had. However, they washed their hands of anything mechanical
Angered at the situation but understanding at Bedfords "cosmetic look over" my 2013 plate car, I called through to the Leicester branch to ask them the same question - Why did you install brand new brake pads on already very worn brake discs and ergo causing me a loss of over £200.00. I called through and pressed the options to get through to a salesperson. I asked simply for a record of works completed on the car prior to me shipping it down from Leicester to Bedford.
"So sorry I will have to get that to you on Monday as our systems were switched over recently and I will need to export this manually and email over first thing," the salesman said. Reluctantly I obliged and took his name for reference.
Frustrated that I had to lose out on so much money and the added worry and implications of if I hadn't been persuaded by Mr Warehouse to go what could have happened had I needed to rely on those brakes. The car was less than six years old and these were things that should have been done at the time of it being sold. I was angry at not only the money but the time, I had lost my car for over half a day and been unable to do anything else with my time bar waiting for it to be ready. You can be sure that I will be fighting this all the way.
'Til next time, Love A.Lou xx
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